MySF Forums / MySF - The Application / Help - I've got a problem! / Printing not working / Latest Posts

RE: Printing not working

mysf — Tue, 28 Jun 2011 20:51:41 GMT

Hello,

This is just a note to say that a fix for this has been posted at the following thread:

http://www.mysf.com.au/members/FindPost4721.aspx

Regards,

MySF

RE: Printing not working

mysf — Sat, 12 Feb 2011 04:02:01 GMT

Hi,

Excellent find. Thank you.

We have been experimenting with the 2008 version of the Crystal Reports redistributable package to see how that goes as the print function for 64-bit systems is apparently fixed.

We will fall back on your find if the 2008 version doesn't work. We will also post results of our find in this topic.

Regards,

MySF

RE: Printing not working

wilsonsuper — Fri, 11 Feb 2011 22:31:29 GMT

There appears to be a fix for this. From the SAP support web site:

SAP Note 1461325 - Unable to print from viewer in Crystal Reports .NET web application

Symptom

When clicking the Print button on the CrystalReportViewer control toolbar, nothing happens

Environment

Crystal Reports for .NET 2005
Windows Vista or Windows 7 64 Bit

Reproducing the Issue

Create an ASP.NET application which views a Crystal Report in the CrystalReportViewer control
Click the Print button on the toolbar
A javascript warning, "Object can't support this action" may be shown after clicking the exclamation-mark icon in the lower left of the browser window

Cause

The issue has been identified and logged under Problem Report ID ADAPT00779708

Resolution

Issue was resolved with SP1 for Crystal Reports for .NET 2005.
The service pack needs to be installed to the development computer where VS.NET 2005 is installed
Deploy the updated CRRedist2005_x64.msi file to the client system

http://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/com.sap.km.cm.docs/oss_notes_boj/sdn_oss_boj_bi/sap%28bD1lbiZjPTAwMQ==%29/bc/bsp/spn/scn_bosap/notes%7B6163636573733d36393736354636443646363436353344333933393338323636393736354637333631373036453646373436353733354636453735364436323635373233443330333033303331333433363331333333323335%7D.do

RE: Printing not working

mysf — Thu, 27 May 2010 16:59:25 GMT

Hello,

We have just tested this using several different sample funds on several different computers and all the Balance Sheets exported successfully for us.

Are you able to export a Balance Sheet using the Sample Fund provided with MySF Manager? Is it possible for you to install MySF Manager on another computer, copy your fund across and try to export a Balance Sheet?

Could anyone else also post a reply here if they are having an issue exporting Balance Sheets with MySF Manager freezing?

Regards,

MySF

RE: Printing not working

atkins12 — Thu, 27 May 2010 15:29:27 GMT

Hello

I have the same problem with printing reports (ie 64 bit Windows 7). The solution you propose to export reports as a PDF then print from PDF is OK for most reports. However there seems to be a problem exporting balance sheets. Every other report can be exported, but when I try to export a balance sheet, MYSF freezes with "Program Not Responding".

Not having access to a hard copy balance sheet is not very convenient.

Regards Ron

RE: Printing not working

mysf — Thu, 27 May 2010 03:06:17 GMT

Hello,

This has been confirmed as a Crystal Reports issue and unfortunately there is not much we can do to fix it as Crystal Reports is a third party reporting module. It only affects 64-bit Windows operating systems.

We are investigating whether a newer release of Crystal Reports will fix the issue and if it is compatible with MySF Manager. If our tests go well, we will post a link for everyone to download and install the new version of Crystal Reports in the main menu's side panel within MySF Manager.

For the time being, you will need to export your reports to something else, such as PDF and then print from there. The Export button is next to the Print button in the report viewer.

We apologise for the inconvenience of this.

Regards,

MySF

RE: Printing not working

lkeighery — Thu, 27 May 2010 00:14:22 GMT

Has there been any further developments to this post. I have recently commenced subscribing to MySF and have experienced the same problems.

I can now open the document for printing but cannot get to "print" button to work.

RE: Printing not working

mysf — Wed, 09 Sep 2009 23:43:57 GMT

Hello,

I think this is a bug in Crystal Reports 64-bit report viewer. If you run reports in the 32-bit version of Windows, it works fine. I am having the same problem using a 64-bit machine.

I will investigate this further and see what I can find. I will post anything I find as a reply to this thread.

Regards,

MySF

RE: Printing not working

wilsonsuper — Wed, 09 Sep 2009 20:04:05 GMT

I have a 64-bit system. I re-installed Crystal from the link as you advised. However, it hasn't made any difference - Nothing happens when I press the print button on any report.

Is there a log file or error file somewhere that may shed light on the problem?

RE: Printing not working

mysf — Tue, 08 Sep 2009 22:19:22 GMT

Hello,

Are you running the 32-bit version of Windows or the 64-bit version. You can check by right-clicking the 'Computer' icon on your desktop and going to 'Properties'. On the screen that pops up there is a section on your system information and next to system type it will say either '32-bit operating system' or '64-bit operating system'.

Depending on the version of Windows you are running, please click the appropriate link below to download Crystal Reports.

32-bit version:
[url=http://www.mysf.com.au/downloads/CRRedist2005_x86.msi]www.mysf.com.au/downloads/CRRedist2005_x86.msi[/url]

64-bit version:
[url=http://www.mysf.com.au/downloads/CRRedist2005_x64.msi]www.mysf.com.au/downloads/CRRedist2005_x64.msi[/url]

Once it has finished downloading, please run the file to re-install Crystal Reports.

Hopefully that will fix the problem. Please let us know how you go.

Best Regards,

MySF

RE: Printing not working

wilsonsuper — Sun, 06 Sep 2009 21:22:45 GMT

I've applied the 7.0.5 update and I still have the problem (faint hope anyway I guess).

RE: Printing not working

wilsonsuper — Sun, 06 Sep 2009 21:10:33 GMT

I had the "run as administrator" option enabled. To check, I disabled it and tried to run MYSF. This resulted in a licensing error. I then enabled it again. I still have the printing problem.

It's exactly the same in the Sample Fund or my own fund - nothing happens when I hit the print button

Since there is version 7.0.5 available I will upgrade. Maybe the re-install will fix a problem.

Are there any crystal reports options that I should set?

Any other ideas?

RE: Printing not working

mysf — Sun, 06 Sep 2009 18:24:43 GMT

Hello,

I have just tested the print button and it works fine on several computers here. Considering you are running Vista, please perform the following steps to ensure you are running MySF as an administrator.

1. Right-click the MySF Manager icon on your Windows desktop and click 'Properties'.
2. Click the 'Compatibility' tab at the top of the properties window.
3. You should see a tick-box at the with 'Run as an administrator' or something similar. Please place a tick in that box.
4. Click 'Apply' and then 'Ok'.

Try clicking the 'Print' button again in the reports and let us know how you go. Could you also try running a report and printing one off in the Sample Fund?

Regards,

MySF

Printing not working

wilsonsuper — Fri, 04 Sep 2009 23:15:01 GMT

I can't print from MYSF. I open a report and hit the print button, but nothing happens. I can save the file to .pdf format and then print it, but this is cumbersome.

Anyone else seen this problem?

My system is Windows VIsta 64-bit.

Thanks,